Frequently asked questions

No. We provision and register your sending numbers during onboarding, including the 10DLC paperwork the carriers require. If you already have numbers you want to use, we can bring those across instead.

You can import a list and send a campaign the same afternoon you sign up. Carrier registration runs in the background and is usually cleared within a couple of business days.

Yes. You pick a plan and add a card to start the trial, but nothing is charged for seven days. Cancel before the trial ends and you are not billed at all.

Yes. Setup, number provisioning and 10DLC registration are included in every plan, and support is threaded inside your account so we can see your workspace while we help.

The reply lands in your shared inbox in real time, on the same thread as the message that prompted it. If they reply to a later campaign, it joins the same thread rather than creating a duplicate lead.

Yes. Growth and Scale include multiple seats on one shared inbox, with status and assignment, so two people never answer the same seller twice.

No. Once a seller has been texted from one of your numbers, every later message uses that same number, so you stay a familiar contact rather than a rotating cast of strangers.

Yes — unread, interested, qualified and the rest, each with a live counter. Changing a status updates the filters instantly.

Yes, individually or in bulk. Opt-out records are kept regardless, because that is what stops the number ever being texted again.

A campaign sends once to a list. A nurture campaign is a template you assign to individual seller leads, and it sends its steps on a schedule over days or weeks.

Yes, immediately. Nobody receives a scheduled follow-up after they have already started talking to you.

That is the point of it being a template — build the follow-up once and assign it to as many leads as you like.

Yes, exactly as campaigns do, in each seller's own timezone.

It is the registration US carriers require for business texting. Unregistered traffic is heavily filtered or blocked. We handle the brand and campaign registration for you during onboarding.

Traffic rotates across all your approved numbers, so no single one carries enough volume to attract attention. If one does need to rest, pause it and the rest carry on.

No. Quiet hours are enforced in each seller's own timezone, worked out from their state — not from your office clock. A message outside the window is held until it opens.

From the carrier's delivery callback, which arrives minutes after the message is accepted. Tools that report at the moment of sending are telling you they handed it over, not that anyone received it.

No. We give you the controls and handle carrier registration, but you remain responsible for having a lawful basis to contact the people on your lists. If you are unsure about the TCPA or your state's rules, talk to a lawyer.

Each outbound message segment you send. Replies you receive do not count against your allowance.

Sending pauses rather than quietly billing you for overage. Move up a plan at any time and the new allowance applies straight away.

Any time, from your billing settings. Cancel and you keep access until the end of the period you have already paid for.

An optional $150/month extra that drafts a suggested reply from the thread when a seller asks something awkward. You send it, edit it, or ignore it — nothing goes out on its own.

Export it before you go — leads and conversations, in a plain file. Opt-out records are retained so those numbers are never contacted again.